Charlotte & Tom
I moved into a lovely flat in East Dulwich with my sister 6 years ago and from the moment we arrived we felt welcome. Throughout the tenancy Karen was always available and never made us feel that things would not be dealt with. Thankfully we had very few problems other than a burst water pipe on a bank holiday at 5am when Karen was out of London! Despite this she got someone round to us within an hour. We trusted Karen completely and were always happy for her to bring tradespeople to the flat when we weren’t there.
Our relationship with Karen was a big factor in why we enjoyed living there so much.
Akua
Karen took over as the letting agent for the flat share I live in at a time when things were getting increasingly strained between myself and another sharer. Karen helped to keep me calm and focused and supported me being able to take on the whole tenancy. It was a big step for me but with Karen and the landlords support I’ve done it. She also organised for a huge wardrobe to be removed, got some new radiators installed and the room re-decorated so it felt like mine.
I love my new space and Karen (and her lovely dog, Rafa) are always welcome for a glass of wine.
Max & Emma
We came over from Canada in February to start a new phase of our lives here in London. After seeing loads of flats around Clapham we were getting frustrated with either being beaten in the race to put a deposit down on decent places or by treated poorly by agents only interested in getting their commission as fast as possible. When Karen showed us the flat in SW4 she was the first agent who was genuinely interested in us as people and in what we were ideally looking for. It was refreshing. We were staying in a horrible airbnb and the Coronavirus epidemic was starting to escalate. It became clear we needed to move in faster before the country was put into ‘lockdown’. With only a week to sort references, contracts, furniture etc.
Karen was great at keeping us informed and managed everything smoothly and we moved into a lovely flat just in time.